Find out how Lanterne helps Europcar deliver reliable and efficient fleet operations for corporate fleets.
The Europcar FleetShare team manages a busy corporate mobility program in Germany, with hundreds of vehicles across multiple cities including Munich, Hamburg, Stuttgart, Düsseldorf, and many more.
As part of their digital transformation, Europcar needed an operations software that could handle their complex requirements, such as:
- Vehicle servicing must be completed after 72 hours of customer booking time and within 5 hours of the the last booking ending.
- FleetShare teams in different cities must be automatically assigned the correct maintenance tasks for their vehicles.
- A wide variety of tasks, including damage, accidents, battery voltage issues, customer complaints and more, need to be handled seamlessly.
- Headquarters must be able to review and audit each task to monitor efficiency and allocate resources to cost centres.
Lanterne’s operations platform is ideally suited to meet Europcar’s requirements. Leveraging our deep integration with Europcar’s booking system, Lanterne successfully implemented:
- Automated turnaround scheduling that ensures tasks are triggered after 72 hours of use, aligned with Europcar’s working hours and automatically assigned to the correct team.
- Maintenance teams access dashboards with full visibility of location-specific tasks and the ability to track actual time worked.
- Structured workflows and checklists bring consistency to routine and ad-hoc maintenance.
- Tasks, bookings and vehicle data are synced with Europcar’s booking platform.
“Our previous processes required a lot of manual coordination and checks, including scheduling and tracking our maintenance tasks. There were no reminders or auto‑assignments for tasks, or the ability to track which tasks were still open. Lanterne has substantially automated this workload, including the process of monitoring and scheduling maintenance tasks, as well as giving us oversight of our fleet.”
Michael Banietzki, Head of FleetShare
The Result: Automated, High Quality and Easily Auditable Operations Performance
Lanterne enables the Europcar team to meet their SLA requirements while significantly reducing their administrative overhead. Structured checklists make it easy for technicians to complete their work, and tasks are automatically closed once completed, freeing up valuable technician time. Time and cost tracking has become transparent and auditable, with exact time per task recorded to ensure fair allocation across cost centres.
Do you have complex workflow requirements that are creating inefficiencies in your fleet? Click Start Trial to get in touch with Lanterne.
